BUS 240 - Customer Service Management

Institution:

Flathead Valley Community College

Subject:

Description:

3 credits (Intermittently) Prerequisite: BUS 105. This course is designed to help manage people in customer service roles. The course will include finding and retaining quality people, the purpose of good customer service, train-ing and supporting employees in these roles, and managing the mission statement for the business. BUS 270 Business Simulation 3 credits (Intermittently) Prerequisites: ACCT 201, ACCT 202, BADM 140, BADM 175, BUS 130C, CMPA 131T (or ability to work in Microsoft Office/Windows), ECON 211B or ECON 212GB, MATH 103 or instructor's consent. This course integrates various fields of business to help the student develop a unified understanding of business plan-ning, strategy and application. In addition, the course helps to bridge the gulf between theoretical class work and the practical application of those classes to the business world. BUS 271 Business Law 4 credits (Fall and Spring Semesters) Introduction to law and its role in the business environ-ment. The course will introduce the court system, litigation and arbitration, Constitutional and Administrative law, contracts and torts, product liability, forms of domestic and international businesses and the related liabilities, employ-ee rights, consumer protection, principles of antitrust and debtor/creditor relationships. Where appropriate, refer-ences to Montana law will be made.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.fvcc.edu

Phone Number:

(406) 756-3822

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Semester

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