CSM 202 - Principles of Process Improvement

Institution:

Estrella Mountain Community College

Subject:

Description:

3 Credits. 3 Periods. Examines the concepts and tools of quality/ continuous customer service improvement. Includes mapping processes, flow charts, focus groups, customer satisfaction surveys, statistical measurement, problem-solving tools and methods of presenting findings, evaluating, and implementing changes to improve customer service. Prerequisites: None.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.emc.maricopa.edu

Phone Number:

(623) 935-8000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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