HRTM 230 - Customer Service Management

Institution:

Eastern New Mexico University-Ruidoso Campus

Subject:

Description:

This course includes a focus on courtesy, an essential function of the hospitality industry, emphasizing personal and interpersonal relationships in a work environment. Students acquire skills in human relations and methods of improving communications. Also included is an examination of the organization and management of the hotel front office and guest service operations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ruidoso.enmu.edu/

Phone Number:

(575) 257-2120

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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