BT 2193 - Customer Service

Institution:

East Central College

Subject:

Description:

(3.0 hours) This course is a comprehensive examination into the principles of customer expectations, corporate expectations, and customer satisfaction. Emphasis is given to examining successful techniques for resolving customer service problems, dealing with diffi cult and angry customers, solving confl icts, and handling complaints and adjustments. Prerequisite: None

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.eastcentral.edu

Phone Number:

(636) 583-5193

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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