CIS 2360 - Computer User Support

Institution:

Community College of Vermont

Subject:

Description:

3 CR. This course will provide students with help-desk-specific skills. Students will learn the fundamental concepts of help desk communication techniques and customer service, and focus on the knowledge, skills, and abilities needed to prepare for entrylevel positions in computer user support. Students will work with real world computer support examples, case studies, and activities. Prerequisites: Microcomputer Applications I, Desktop Operating Systems and Concepts of PC Hardware.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.ccv.edu

Phone Number:

(802) 828-2800

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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