AUT 217 - Automotive Service Consulting

Institution:

College of Lake County

Subject:

Description:

In this course the student will study the principles and procedures involved in operation of an automotive service facility as a service consultant. Communication both in terms of customer relations and internal relations with service facility personnel is discussed. In addition, computerized databases, written communication with respect to estimates, repair orders, and invoices is covered as well as communication with customers by telephone. Service/Maintenance intervals, warranty, service contracts, service bulletins, and campaign recalls relative the vehicle identified is explained. Sales skills relative to service needs and shop operations relative to efficient workflow and industry procedures are presented.

Credits:

0.00 - 3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

WWW.CLCILLINOIS.EDU

Phone Number:

(847) 543-2000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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