TLS 101 - Introduction to Teleservices

Institution:

Cochise College

Subject:

Description:

Prerequisite(s): Sponsorship by a teleservices provider. A comprehensive, practical introduction to the teleservices industry, emphasizing teleservices processes and the roles and duties of the entry-level customer service representative. Includes an in-depth review of the product, service, and the procedural and technical knowledge necessary to perform duties in an efficient and competent manner. 5 hours lecture, 3 hours laboratory.

Credits:

6.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Multiple

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.cochise.edu

Phone Number:

(520) 515-0500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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