BUS 159 - Delivering Insurance Services

Institution:

Allen County Community College

Subject:

Description:

This course will provide the student with concepts and techniques of what is sometimes called "the Quality movement". Three broad service areas are covered: Customer Orientation; Process Improvement; and Employee Involvement. Case studies applicable to agencies, companies, claim people, underwriters, customer service and representatives. This course corresponds to AIS25 developed by the Insurance Institute of America.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.allencc.edu

Phone Number:

(620) 365-5116 ext 100

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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