MGT 126 - Customer Service Skills and Strategies

Institution:

Paradise Valley Community College

Subject:

Description:

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pvc.maricopa.edu

Phone Number:

(602) 787-6500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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