TTL 141 - Transportation Customer Service Skills

Institution:

Clatsop Community College

Subject:

Description:

Students build the knowledge, attitudes, and skills needed for delivering outstanding customer service, employing public relation skills, applying effective listening skills, resolving conflict, and using onboard communication devices. Students identify external and internal customers, learn to handle potentially unproductive interactions, and create positive outcomes for all customers. Prerequisite: Placement test score for placement in RD 90, WR 40, and MTH 25. Course offered as needed.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.clatsopcc.edu

Phone Number:

(503) 325-0910

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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