BUS 203 - Coaching and Development

Institution:

Jefferson State Community College

Subject:

Business

Description:

2 semester hours Prerequisite: None Code C This course is an introduction to the fundamentals of coaching and development in a call center environment. Topics in clude developing performance standards, establishing coaching partnerships, giving and receiving feedback, identifying performance problems, and creating customized employee development plans for performance improvement. Extensive "hands-on" practice using case studies specific to the call centerindustry will give the student the opportunity to apply the knowledge gained throughout this course. (as needed)

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.jeffstateonline.com

Phone Number:

(205) 853-1200

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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