HRTM 120 - Communications and Guest Relations

Institution:

Lane Community College

Subject:

Description:

3 credits This course covers management of the total hospitality guest experience, from proper service techniques to motivating and empowering employees. It serves as a strong introduction to developing and maintaining quality customer service. The text book is an excellent source for helping the student learn how an organization is managed to meet or exceed guest expectations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.Lanecc.edu

Phone Number:

(541) 463-3000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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