AIR 191 - Airline Customer Complaint Resolution

Institution:

Rio Salado College

Subject:

Description:

Knowledge on the Air Carrier Access Act (ACAA) for airline complaint resolution agents. Covers mission and purpose of the ACAA, as well as in-depth information on Part 382 of the Act. Examines the complaint resolution process and strategies to communicate with people with disabilities. Prerequisites: Permission of department.

Credits:

0.50

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.rio.maricopa.edu

Phone Number:

(480) 517-8000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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