AIR 128 - Airline Customer Relations II

Institution:

Rio Salado College

Subject:

Description:

Advanced airline customer relations. Communication skills for effective customer service, as well as, techniques to assist in call processing, customer check list, and travel vouchers covered. Airline automated phone and computer system included. Prerequisites: AIR127.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.rio.maricopa.edu

Phone Number:

(480) 517-8000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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