SOCIAL SERVICE 111 - Tenant Services and Communications

Institution:

City Colleges of Chicago-Wilbur Wright College

Subject:

Description:

This course is one of the requirements in the Property Management/Desk Clerk program. It is designed to provide an overview and practice of the interpersonal skills needed for a clerical position in a supportive/affordable housing setting. The course provides ways to understand as well as interact effectively with the different populations living in supportive housing. It explores the areas of front desk cordiality, problem identification and problem solving, as well as the common procedures for oral and written communications and complaints. The course also provides common procedures for referring tenants for social services. Writing assignments, as appropriate to the discipline, are part of the course. Prerequisite: Social Service 110. 100 minutes per week. 2 credit hours.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

ccc.edu/colleges/wright/pages/default.aspx

Phone Number:

(773) 777-7900

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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