BUSN 192 - Customer Service

Institution:

Lake Region State College

Subject:

Description:

This course provides students with the basic concepts and current trends in the customer service industry. Special areas of emphasis include problem solving, development of a customer service strategy, creating customer service systems, coping with challenging customers, customer retention, and measuring satisfaction. (3 cr)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.lrsc.edu

Phone Number:

(701) 662-1600

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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