CIS 225 - Computer End-User Support

Institution:

Lane Community College

Subject:

Description:

4 credits Prerequisite: CIS 100, CIS 102, CIS 125D, CIS 227N, and MTH 095 or higher, or instructor consent. Course prepares students to support end-users in a variety of organizational settings. Topics include the end-user support function in an organization, techniques to develop and deliver training modules, and strategies to provide ongoing technical support to end-users. Emphasis is on solving problems with users, needs analysis, troubleshooting, and interaction with users. Taught in a workbench lab environment.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.Lanecc.edu

Phone Number:

(541) 463-3000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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