TTL 141 - Transportation Customer Service Skills

Institution:

Lane Community College

Subject:

Description:

3 credits This course focuses on building the knowledge, attitudes, and skills necessary for delivering outstanding customer service, employing public relations skills, applying effective listening skills, resolving conflict, and using on-board communication devices. The course helps employees identify external and internal customers, learn how to handle potentially unproductive interactions, and create positive experiences for all customers.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.Lanecc.edu

Phone Number:

(541) 463-3000

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

The Course Profile information is provided and updated by third parties including the respective institutions. While the institutions are able to update their information at any time, the information is not independently validated, and no party associated with this website can accept responsibility for its accuracy.