BU 216 - Customer Service

Institution:

Miles Community College

Subject:

Description:

This course is an overview of proven principles that create customer satisfaction and loyalty. Covered topics include using behaviors that engage the customer, applying listening skills, receiving customer feedback and exceeding expectations with value.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

milescc.edu/

Phone Number:

(800) 541-9281

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Semester

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