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Institution:
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Minneapolis Community and Technical College
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Subject:
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Description:
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3.00 credits (3.00 lec) Students will develop the necessary skills required to facilitate successful relationships between sales staff and customers in a financial institution setting. Students will explore the techniques of cross-selling and relationship selling within a sales-oriented bank culture. In addition, they will actively engage in the sales process by matching the needs of a customer to a depository solution set; understand customer problems and solution requirements and then apply the proper product set; and rigorously study bank products and short-term/long-term impact each solution offers to customers. The sales pieces of cross-selling and relationship management will provide students with a well-rounded approach to sales by learning from several viewpoints including the bank's and the customer's. Prerequisites: BUSN 1180; placement into READ 0200 or placement into ESOL 0052 or completion of READ 0100 or ESOL 0042 with faculty recommendation into ESOL 0052; placement into ENGL 1110 or completion of ENGL 0900 or ESOL 0051.
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Credits:
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3.00
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Credit Hours:
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Prerequisites:
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Corequisites:
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Exclusions:
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Level:
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Instructional Type:
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Lecture
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Notes:
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Additional Information:
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Historical Version(s):
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Institution Website:
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Phone Number:
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(612) 659-6000
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Regional Accreditation:
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North Central Association of Colleges and Schools
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Calendar System:
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Semester
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