BTEC 1900 - Business/ Client Relations

Institution:

Minneapolis Community and Technical College

Subject:

Description:

3.00 credits (3.00 lec) In this course, students will study the essential elements of customer service in any organization. They will come to understand the environment and structure of a contact center, so that they may seek rewarding positions in that particular area. They will also discuss and practice using real-work scenarios and role play. Prerequisite: Placement into READ 0200 or placement into ESOL 0052 or completion of READ 0100 or ESOL 0042 with faculty recommendation into ESOL 0052.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.minneapolis.edu

Phone Number:

(612) 659-6000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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