ITEC 2075 - Application Support and Resource Utilization

Institution:

Minneapolis Community and Technical College

Subject:

Description:

4.00 credits (3.00 lec/1.00 lab) This course provides students the basics of user support for software, hardware and network through the utilization of important resources. They will develop skills in managing records; purchasing, negotiating and reviewing contracts; understanding and enforcing warranty and license agreements; developing procedures; shopping for the best price; and managing a budget. Students will learn to understand the needs of technical support personnel, sales people, managers and end users; learn to install and support applications on a computer, and how to design and implement a help desk and provide user assistance; and create a troubleshooting guide and user manual. Prerequisites: ITEC 1100, ITEC 1110, ITEC 1150 and ITEC 1250.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.minneapolis.edu

Phone Number:

(612) 659-6000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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