NWAT 1612 - Software Application Support

Institution:

Minnesota State College Southeast

Subject:

Description:

This course covers the software support involved in maintaining the OS and its applications. The student will learn how to support the DOS, Windows 9.x, Windows 2000, Windows XP and Macintosh environments. Help desk operation is an important feature in addressing such problems. The student will learn how a help desk operates and what is required to become customer focused. Students will be taught the fundamentals of software troubleshooting by recognizing common DOS, Windows and Macintosh error messages. The student will be required to debug common operating system problems and failures. The introduction of diagnostic system utility software (scandisk, defrag, chkdsk, etc.) and its operation will be emphasized. (Prerequisite: None) (3 credits: 2 lecture/1 lab)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture/Lab

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southeastmn.edu

Phone Number:

(507) 453-2700

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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