SMGT 2218 - Service Management

Institution:
Minnesota State College Southeast
Subject:
Description:
This course covers how businesses are increasing profitability through a process of assessment of customer needs and changing expectations. Learn critical elements of how to train others to deliver service excellence. "Internal" and "External" customers are included in all aspects of discussion of effective customer service. (Prerequisite: None) (3 credits: 3 lecture/0 lab)
Credits:
3.00
Credit Hours:
Prerequisites:
Corequisites:
Exclusions:
Level:
Instructional Type:
Lecture
Notes:
Additional Information:
Historical Version(s):
Institution Website:
Phone Number:
(507) 453-2700
Regional Accreditation:
North Central Association of Colleges and Schools
Calendar System:
Semester

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