ITS 130 - Help Desk & Support

Institution:

Navajo Technical College

Subject:

Description:

The main purpose of this course is to provide students with a comprehensive understanding of the helpdesk environment and the knowledge, skills, and abilities necessary to work in the user support industry. Students will learn problem-solving and communication skills that are very valuable when providing user support. Through hands-on exercises and case projects, students will learn how to apply their knowledge and develop their ideas and skills. They will also learn how to work individually and in teams which will prepare them for a team-oriented work environment.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.navajotech.edu

Phone Number:

(505) 786-4100

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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