HPR 101 - Customer Service in Health Care

Institution:

Northeastern Junior College

Subject:

Description:

Introduces students to customer service theory and techniques specifically in the healthcare arena. This course will discuss therapeutic communication, conflict resolution and negotiation, as well as employee/employer relations. Exploration of diverse populations and cultural sensitivity will be addressed.

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.njc.edu

Phone Number:

(970) 521-6600

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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