MKTG 1108 - Customer Relations Mgmt

Institution:

Northland Community and Technical College

Subject:

Description:

Customer relationship management can determine a company's success or failure. Customer service skills can determine an employee's success or failure. This course covers the skills necessary for an individual to build and maintain good relationships with internal and external customers and the role the customer service team plays in developing, evaluating, and improving customer service systems. Prerequisites: None

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northlandcollege.edu

Phone Number:

(218) 683-8800

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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