CMAP 2825 - HELP DESK FUNDAMENTALS

Institution:

Northwest College

Subject:

Comp Applications

Description:

A course designed to help students gain the knowledge and skills necessary to set up and manage a help desk. Topics include help desk operations, examining tools and technologies used to track and log work requests, prioritizing work load, delivering quality technical customer service, and developing troubleshooting and problem solving techniques. Prerequisite: BMIS 2000. (3 hrs lec, 2 hrs lab)

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northwestcollege.edu

Phone Number:

(307) 754-6000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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