CMAP 2540 - INTRODUCTION TO HELP DESK MANAGEMENT

Institution:

Northwest College

Subject:

Comp Applications

Description:

This course provides students with a broad understanding of help desk and support service, business practices and the tools and technology most frequently used to support those business practices. This course focuses on a generic description of software that might be used, also teaches students to retrieve the most up-to-date information about general IT and support business practices by using the Internet as a resource for white papers, product demonstrations, and trial versions of software. Prerequisite: Successful completion of at least 30 credit hours and CMAP 2825. (1 hr lec, 2 hrs lab) Capstone Course

Credits:

2.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.northwestcollege.edu

Phone Number:

(307) 754-6000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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