ISYS 201 - IT Support

Institution:

Southwestern Michigan College

Subject:

Information Systems (ISYS)

Description:

Allowable Times for Credit: 1.00 Maximum Credits Allowed: ACH: 52.80- Lab: 0.00- Credits: 3.00- Contact Hrs: 3.00- Lecture: 3.00- Prerequisite: Computer competency or minimum grade of C in ISYS 110 and READ 100 or satisfactory test score. This course covers concepts of support of internal users and external customers. Students will learn self-management skills, communication skills, trouble shooting and problem solving techniques and demonstrate an understanding of the roles and responsibilites of support specialist. This course will introduce tools and techniques for incident tracking, asset management and change management. [Semesters Offered: Winter]

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.swmich.edu

Phone Number:

(269) 782-1000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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