MKT 170 - Customer Service

Institution:

Southside Virginia Community College

Subject:

Description:

Introduces students to the concepts of marketing as they relate to customer service. Teaches development of customer service training and implementation of strategies to improve customer relations and service. Includes lecture, role-playing, and case studies. Lecture 1-2 hours per week. 1-2 credits

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southside.edu

Phone Number:

(888) 222-7822

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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