OST 230 - hrs Business Communication II

Institution:

Mineral Area College

Subject:

Description:

This course is designed to supplement and reinforce communication skills necessary for entry-level employees. Major topics covered include: making presentations, listening and telephone techniques, written communication, verbal and nonverbal communications, decision- making and problem-solving, business etiquette/ethics, cultural diversity, customer service and changing generations.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mineralarea.edu

Phone Number:

(573) 431-4593

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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