MGT 204 - hr Customer Service Skills

Institution:

Mineral Area College

Subject:

Description:

Course emphasizes the development of better communications skills to benefit employees, customers and the bank. The student will learn effective ways of establishing contact, exploring customer needs, defining and resolving problems and closing the encounter.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.mineralarea.edu

Phone Number:

(573) 431-4593

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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