SMGT 1610 - Customer Service and Quality

Institution:

Alexandria Technical & Community College

Subject:

Description:

This course is for students to learn and demonstrate customer service skills in workplace situations. Organizational effectiveness and customer satisfaction are improved by learning a process of assessing customer needs and empowering others to be responsive to those needs. Emphasis is placed on creating a culture supportive of making customer focused decisions and motivating others to service excellence. Learners are taught to use tools of measurement to assess customer needs and levels of satisfaction to better serve internal and external customers.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.alextech.edu

Phone Number:

(320) 762-0221

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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