ECT 2170 - PC Remote Support T echnician

Institution:

Oakland Community College

Subject:

Description:

Prerequisite: CIS 1305 or consent of instructor This course presents Personal Computer (PC) based system configurations as they relate to the PC Remote Support Technician work environment. This course is designed to prepare students to assist remote users with problems associated with PC based systems. Students will focus on the role of a help desk or call center support technician. Soft topics studied include customer relations and conflict management. Hard topics include bus types, BIOS, adapter cards, disc drives, memory, hard disc partitioning, interrupts, and knowledge of form factor and CPU types. Classroom lectures will be supplemented by laboratory experiences which include the assembly, upgrade and maintenance of complete PC systems and peripherals. This course is also designed to prepare students for and maps to the corresponding A+ Certification exam. Course/lab fee.

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.oaklandcc.edu

Phone Number:

(248) 341-2000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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