BUS 251 - Effective Customer Service

Institution:

Kennebec Valley Community College

Subject:

Description:

3 Credits This course is designed to take each student to mastery of the necessary skills for effective customer service. This course provides effective techniques for answering inquiries, meeting customers' needs, handling complaints, closing a sale, and managing difficult customers.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.kvcc.me.edu

Phone Number:

(207) 453-5000

Regional Accreditation:

New England Association of Schools and Colleges

Calendar System:

Semester

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