16 0207 - Developing Great Customer Relations

Institution:

Southwest Tennessee Community College

Subject:

Description:

Successful businesses today must determine their customers' requirements, expectations and preferences and develop relationships that lead to customer loyalty and satisfaction. This course will help guide students through a process to identify their key customers and their requirements; develop measurement tools for satisfaction; set-up a complaint management process; and design methods of analysis and follow-up. Prerequisite: Some managerial or business experience is preferred. 0.800 Continuing Education Units 8.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southwest.tn.edu

Phone Number:

(901) 333-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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