16 0164 - Customer Service Team Members

Institution:

Southwest Tennessee Community College

Subject:

Description:

Customer Service is critical to the success of all organizations today. Each of us has customers, either internal customers to our organization or customers external to our organizations, or both. The course is an A to Z review of the tenets of exceptional customer service, ways to improve customer service, pitfalls to avoid, and suggestions on ways to implement and maintain an environment that promotes exceptional customer service as its primary focus. 0.400 Continuing Education Units 4.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southwest.tn.edu

Phone Number:

(901) 333-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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