16 0163 - Customer Service Management

Institution:

Southwest Tennessee Community College

Subject:

Description:

Customer Service is critical to the success of organizations today. This course is the management version of the customer service course which is offered to direct contact associates and team members. This course focuses on ways to develop a culture of effective customer service. In addition, it offers ways to coach employees to improve performance from a customer service perspective. The focus is on the role of the individual manager as well as the manager s department in developing and maintaining a positive customer service environment. 0.400 Continuing Education Units 4.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course

Credits:

4.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southwest.tn.edu

Phone Number:

(901) 333-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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