16 0096 - Moving on the Right Track to Performance Excellence

Institution:

Southwest Tennessee Community College

Subject:

Description:

This course will introduce the student to the importance of customer service within ISO 9001. Topics include: customer focus, leadership, management's support of customer focus and measuring/assessing quality customer service. All topics will be directly linked to ISO 9001. 0.800 Continuing Education Units 8.000 Lecture hours Levels: Continuing Education Schedule Types: Lecture Continuing Education College Continuing Education Department Course Attributes: CEU Career Development, Supplemental Course

Credits:

8.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southwest.tn.edu

Phone Number:

(901) 333-5000

Regional Accreditation:

Southern Association of Colleges and Schools

Calendar System:

Semester

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