SBS 214 - Small Business Customer Relations

Institution:

South Mountain Community College

Subject:

Description:

LEC 1 Credit 1 Period Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Credits:

1.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.southmountaincc.edu

Phone Number:

(602) 243-8135

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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