TTL 141 - Transportation Customer Service Skills

Institution:

Umpqua Community College

Subject:

Description:

The Transportation Customer Service course is designed to help the current or future warehouse or driver employee learn how to effectively manage customer relations. This course focuses on building service skills for professional drivers and other related occupations to effectively deal with customers and others in the course of the delivery of goods. This course provides learners with a variety of skills and techniques that will ensure customer satisfaction through a professional approach to dealing with the public. 30 lecture hrs/wk. 1 week course.

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.umpqua.edu/

Phone Number:

(541) 440-4600

Regional Accreditation:

Northwest Commission on Colleges and Universities

Calendar System:

Quarter

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