MSNA 2212 - Help Desk

Institution:

St. Cloud Technical and Community College

Subject:

Description:

This course provides students with the fundamentals to provide basic help desk services. Students, through case studies and hands-on projects, will learn to perform activities associated with real-world customer support operations. Focus will be on the development of interpersonal skills and communication with end-users, to troubleshoot and resolve real-world issues, and to identify user hardware and software requirements, based on present and future functional needs. Students willlearn to determine user training requirements, and to develop training plans and written documentation for clients. Corequisite(s): MSNA2208 (3 C: 2 lect/pres, 1 lab, 0 other)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lab

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.sctcc.edu

Phone Number:

(320) 308-5000

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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