CIS 1923 - Help Desk Applications

Institution:

University Arkansas Pulaski Technical College (formerly Pulaski Technical College)

Subject:

Description:

Fundamentals of help desk applications using one or more currently available help desk applications are taught in this course. The focus is on trouble tickets, work flow, escalation and knowledge base development. 3 lecture hours, 1 lab hour. (3 credit hours/special course fee)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pulaskitech.edu

Phone Number:

(501) 812-2200

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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