MGT 130 - Improving Customer Service Quality

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 300 Exploration of customer service quality in a variety of product and service arenas Includes customer/supplier interactions, quality indicators, costs of service quality, guidelines for quality service improvement, pitfalls or danger signs, service quality benchmarking process, variation, introductory tools for service quality improvement, and quality training Prerequisite(s): Course Corequisites: Recommendation: Completion of MAT 092 before enrolling in this course Offered: Spring

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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