ITB 147 - Vital Learning Skills:Essential Telesales Skills

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 050 Introduction to telesales skills and customer service skills Includes initiating an outbound call, making customer recommendations, negotiating about money, completing the customer agreement, the incoming sales or service call, delivering customer focused service and dealing with difficult customer situations Prerequisite(s): Course Corequisites:

Credits:

50.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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