ITB 119A - Excellence in Call Center Service

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 100 Introduction to the basics of customer service Includes how to develop and maintain a positive attitude, show attentiveness to customers, use customer-friendly language, deal effectively with customer complaints and problems, build rapport with customers, provide quality service and communicate effectively through e-mail Also includes call center fundamentals and how to identify what challenges come from the situation, the caller, and the environment Prerequisite(s): Course Corequisites:

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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