ITB 188 - Field Support Technician

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 100 The evolving role of the Field Support Technician with a focus on the importance of this role within the Help Desk Industry Includes troubleshooting, escalation, customer and peer follow-up, and efficient documentation Also includes how to build a collective customer support strategy Prerequisite(s): Course Corequisites:

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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