BMS 155A - KCL-Excellence in Service:Fundamentals for Managers

Institution:

Pima Community College

Subject:

Description:

Credit Hours: 25-050 An introduction for managers on the fundamentals required to provide excellent service Includes background information, serving an external customer, serving internal customers, serving an angry customer and what managers should know Prerequisite(s): Course Corequisites:

Credits:

25.00 - 50.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.pima.edu

Phone Number:

(520) 206-4500

Regional Accreditation:

North Central Association of Colleges and Schools

Calendar System:

Semester

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