HTM 101 - Customer Service Management

Institution:

Oregon Coast Community College

Subject:

Description:

3 class hrs/wk, 3 cr. Provides an in-depth study of the methods and techniques employed by the hospitality and tourism industry to accomplish effective and efficient operation. Includes combined discussions of management theory, systems, decision-making, and leadership directly relevant to the hospitality profession. Also covers the business facets of human resource management, finance, ethics, and marketing within the hospitality environment. (Offered via distance education.)

Credits:

3.00

Credit Hours:

Prerequisites:

Corequisites:

Exclusions:

Level:

Instructional Type:

Lecture

Notes:

Additional Information:

Historical Version(s):

Institution Website:

www.oregoncoastcc.org

Phone Number:

(541) 265-2283

Calendar System:

Quarter

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